Returns & Refunds Policy
Last updated: July 2026
OVERVIEW
We want you to be satisfied with your purchase. Because our items ship from overseas fulfillment centers, returns follow the process set out below. Please read it before placing an order.
All returns require our prior written approval. Items sent back without approval cannot be processed, refunded, or returned to you.
WHAT WE ACCEPT
We accept return requests for items that arrive damaged, defective, or materially different from what was ordered.
We do not accept returns for change of mind, buyer’s remorse, incorrect size or color selected by the customer, or items that simply did not meet personal expectations. Please review product details and options carefully before ordering.
WHAT WE CANNOT ACCEPT
- Requests made more than 14 days after delivery
- Items that have been used, washed, worn, installed, or altered
- Items returned without their original packaging, accessories, or included parts
- Items damaged by misuse, accident, or failure to follow instructions
- Any item returned without prior approval
HOW TO REQUEST A RETURN
Email sam@buyornot.net within 14 days of delivery with the following:
- Your order number
- A description of the problem
- Clear photographs of the item showing the issue
- A photograph of the shipping label and outer packaging
We review each request individually. If your request is approved, we will send you a return authorization along with the return address. Do not ship anything before receiving this.
RETURN SHIPPING COSTS
Approved returns are shipped at the customer’s expense. Return shipping, customs charges, and any duties incurred on the return are the responsibility of the customer.
We recommend using a tracked service. Returns lost or damaged in transit remain the customer’s responsibility, and we cannot issue a refund for a return we do not receive.
Where the item is confirmed to have arrived damaged or defective through our fault, we may at our discretion cover or reimburse reasonable return shipping costs.
RESOLUTION AND REFUNDS
Once an approved return is received and inspected, we will notify you of the outcome. Where a refund is approved, it is issued to the original payment method.
Refunds cover the price of the item only. Original shipping charges are not refundable.
Depending on the circumstances, we may offer a replacement, a partial refund, or a full refund. The choice of remedy is at our discretion.
Refunds are processed within 5-10 business days of approval. The time it takes for the funds to appear depends on your bank or card issuer and is outside our control.
DAMAGED OR MISSING ON ARRIVAL
If your parcel arrives visibly damaged, photograph it before opening and contact us within 14 days of delivery. Claims made after this period cannot be processed.
If part of a multiple item order has not arrived, please check the Shipping Policy first, as orders are often dispatched in separate parcels arriving on different dates.
ORDER CANCELLATION
Orders can be cancelled without charge only before dispatch. Once an order has been dispatched, it cannot be cancelled and the return process above applies.
To request a cancellation, email us as soon as possible with your order number. We cannot guarantee that a cancellation request will reach us before dispatch.
REFUSED AND UNCLAIMED PARCELS
Parcels refused at delivery, left unclaimed, or returned to sender for reasons within the customer’s control are not eligible for a refund. This includes parcels returned because import duties were not paid.
CHARGEBACKS
If you believe there is a problem with your order, please contact us first. We will work with you to resolve it. Initiating a chargeback without contacting us may delay any resolution, and we reserve the right to contest chargebacks made without prior contact.
CHANGES TO THIS POLICY
We may update this policy at any time. The version in effect at the time of your order applies to that order.
CONTACT
All return and refund enquiries go to sam@buyornot.net.