Shipping Policy
Last updated: July 2026
WHERE WE SHIP
We ship worldwide. Orders are dispatched from our overseas fulfillment centers, and the facility used depends on the item and on stock availability at the time of purchase.
A small number of destinations cannot be served by our carriers. If no shipping method is available for your address, no shipping options will appear at checkout and the order cannot be completed.
PROCESSING TIME
Orders are prepared and dispatched within 1-3 business days of payment. Business days exclude weekends and public holidays observed at the fulfillment center.
Orders placed during major holiday periods, or during promotional periods with unusually high volume, may take longer to dispatch.
SHIPPING METHODS AND COSTS
Shipping is not included in the product price. Available shipping methods, their costs, and their estimated delivery windows are shown at checkout once you enter your delivery address. You choose the method you prefer before completing payment.
Rates vary by destination, weight, and carrier. Faster methods cost more. The rate shown at checkout is the rate charged.
DELIVERY TIMES
The delivery windows shown at checkout are estimates provided by the carrier, not guarantees. They begin when the parcel is handed to the carrier, not when the order is placed.
Delivery times can be affected by customs inspection, carrier backlogs, weather, strikes, incorrect address details, and other events outside our control. We are not liable for delays caused by these factors, and delays alone are not grounds for cancellation or refund.
TRACKING
A tracking number is issued once your order ships and can be checked on our Track Your Order page.
Tracking information may take several business days to become active after dispatch. For some economy methods, tracking updates are limited while the parcel is in transit and may only resume once it reaches the destination country.
CUSTOMS, DUTIES AND TAXES
Orders shipped internationally may be subject to import duties, taxes, and customs handling fees imposed by the destination country. These charges are not included in the product price or the shipping cost you pay us.
Any such charges are the responsibility of the recipient and must be paid directly to the carrier or customs authority. We have no control over these charges and cannot predict their amount.
You are responsible for ensuring the items you order may lawfully be imported into your country. If a parcel is seized, destroyed, or returned by customs, we are not obliged to issue a refund or replacement.
ADDRESS ACCURACY
Please check your delivery address carefully before completing payment. We ship to the address exactly as entered.
If you notice an error, contact us immediately. We will try to correct it, but we cannot change an address once the order has been dispatched.
Orders lost or delayed because of an incorrect or incomplete address are not eligible for refund or replacement.
FAILED, REFUSED, AND UNCLAIMED DELIVERIES
If a parcel is refused by the recipient, left unclaimed at a collection point, or returned because delivery could not be completed, we are not obliged to issue a refund.
Where a returned parcel reaches us in resalable condition, we may at our discretion issue a partial refund excluding all shipping and handling costs incurred.
LOST SHIPMENTS
If tracking shows no movement for an extended period, contact us and we will open an inquiry with the carrier. Carrier inquiries take time and must be completed before any resolution can be offered.
Claims for non-delivery must be raised within 30 days of the last tracking update. Claims raised after this period cannot be processed, as carriers no longer accept inquiries.
Parcels marked as delivered by the carrier are considered delivered. Where a parcel is marked delivered but not received, the claim must be raised with the carrier.
MULTIPLE ITEM ORDERS
Orders containing several items may be dispatched in separate parcels arriving on different dates, at no additional cost to you. Receiving part of an order does not indicate that the remainder is lost.
CHANGES TO THIS POLICY
We may update this policy at any time. The version in effect at the time of your order applies to that order.
CONTACT
Questions about shipping can be sent to sam@buyornot.net.